Which one of the following is NOT one of the things a leader should do when listening to a subordinate?

The correct answer identifies that anticipating the point of the story detracts from effective listening. When a leader anticipates what a subordinate is going to say, it indicates a lack of focus on the speaker and the specific content of their message. This can lead to misunderstandings and a decrease in communication effectiveness.

In contrast, asking questions for clarity promotes engagement and ensures that the leader fully understands the subordinate's perspective. Stopping work demonstrates respect for the conversation and prioritizes the subordinate's need to communicate. Avoiding the tendency to share "better" experiences allows the subordinate to feel heard without being overshadowed by the leader's perspective, fostering an environment of open communication.

Engaging genuinely with a subordinate necessitates being present in the moment, which is undermined if a leader is busy predicting or assuming the outcome of what is being said. Thus, the anticipatory mindset is counterproductive to productive listening and effective communication.